“I view civility as being the baseline for any type of relationship that’s going to be positive moving forward, whether it be in your professional life or your personal life. Civility encourages an environment of trust and encourages collaboration.” Ellery Williams, MCSO Captain (Ret.)


When it comes to improving workplace culture, it’s important to remember to start with the basics: treat others how you want to be treated. Civility is more than just a desirable trait, it’s a critical aspect that shapes the dynamics of interpersonal relationships at work. It fosters an environment that cultivates trust and encourages collaboration, reduces conflict, improves employee retention, and enriches the overall workplace culture.

Listen along as Former Maricopa County Sheriffs Office Captain, Ellery Williams, explains the importance of consciously nurturing civility within the workplace to enhance teamwork, cooperation, and ultimately, organizational productivity.

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Meet the Author

5559Video: The Importance of Civility

Ellery Williams

Senior Associate

Ellery joins CGL after serving with Maricopa County Sheriff’s Office (MCSO) for over 24 years making him an expert in corrections and detention operations management. Ellery has a proven track record of detailed and effective liaising for internal and external stakeholders and implementing procedural and policy changes to enhance operations and improve overall job performance. His expertise spans across multiple areas within the detention division giving him unique experience to impact the support and guidance of local, state, and federal...